FAQS: Frequently Asked Questions

How long does it take to see results?

Each person's results will vary based a multitude of factors including age, activity level, caloric expenditure, sleep quality, metabolism, eating habits and life factors just to name a few. It is the client’s responsibility to ensure that they stay in contact with their coach throughout the entire process and be pro-active in the process as it takes a serious effort to make long-lasting change. I will do everything in my power to provide the best training experience possible and only offer quality advice, with the expectation that you put in 100% effort in your journey and take accountability when needed. Results can take time so learning the importance of patience will allow you to appreciate the journey and become more mindful of your habits. 

What are your qualifications as a personal trainer?

After obtaining 900 hours of hands-on experience from the Southern California Health Institute, I became a Certified Personal Trainer through the National Academy of Sports Medicine, or NASM, with a specialty in Corrective Exercise and Sports Nutrition with 6+ years of professional coaching experience. I am a graduate of Purdue University Global with a Bachelor of Science in Health and Wellness, and also obtained my Associate’s Degree in Applied Science for Business Administration. I have valid CPR & AED certifications through the American Red Cross and have current liability insurance.

We have experience working with individuals with the following medical conditions:

Addiction, ADHD, Andropause, Anxiety, Arthritis, Asperger’s Syndrome, Asthma, Autism, Autoimmune Diseases, Back Pain, Back Issues, Bone Injury, Joint Injury, Brain Trauma, Breast Cancer, Cancer, Cardiac Rehab, Celiac Disease, Cerebral Palsy, Cognitive Delays, Dementia, Depression, Diabetes, Dialysis, Diastatis Recti, Downs Syndrome, Ehlers Danlos Syndrome (EDS), Emphysema, Fibromyalgia, Headaches/Migraines, Hearing Impaired (Deaf), Hip Pain, Hip Issues, HIV/AIDS, Hypertension, Hyperthyroidism, Hypothyroidism, IBD, Infertility, Joint Pain, Kidney Disease, Knee Pain, Knee Issues, Limited Mobility, Lower Body Pain, Lower Body Issues, Lupus, Lyme Disease, Lymphatic, Menopause, Mild Cognitive Impairment, Multiple Sclerosis, Muscular Dystrophy, Neck Pain, Neuropathy, Prader-Willi Syndrome, Pre-diabetes, Pregnancy, Rotator Cuff Issues, Sciatica, Scoliosis, Shoulder Issues, Sleep Apnea, Stress, Stroke, Stroke Recovery, TMJ, Ulcerative Colitis, Visually Impaired (Blind), ACL tear, Artificial Knees, Artificial Hips, Hamstring Issues, Golfers Elbow, Joint Replacement, Tennis Elbow, High Blood Pressure, High Cholesterol, Heart Attack, Congestive Heart Failure, Chronic Pain, Bad Posture, Ankle Injury, Amputation, Hip Replacement, Rheumatoid Arthritis, Hernia, and Crohn’s Disease.

What are the acceptable forms of payments for services?

We accept all major credit and debit cards via PayPal and Stripe (automated), no need to sign up for a PayPal or Stripe account, our payment process is user-friendly.

What are the technical requirements to enroll into the Virtual Personal Training Program?

Technical requirements include an Android or iOS device for access to our mobile app and access to high speed internet for Virtual Training Sessions and Virtual Consultations via video teleconference through FaceTime, Skype or Zoom. A minimum bandwidth of 600kbsp is required and 1.5Mbsp is recommended.

What software will I need for the Virtual Personal Training Program?

You will have access to Trainerize, a mobile fitness app, that’ll provide you with access to thousands of exercise tutorial videos, customized training routines, scheduled reminders for upcoming progress checks, direct messaging with your trainer, and social support with our group messenger. You will also be able to sync your fitness devices (including MyFitnessPal) with Trainerize to track activity such as exercise and sleep. MyFitnessPal is a nutrition tracking site and mobile app that’ll allow us to document our meals using their large food database with accurate nutritional content information to keep you mindful and accountable. 

What happens if I discontinue my training program prior to the end of our contract?

With the exception of an emergency or financial burden, an early termination fee of $100 will be charged to your account if you discontinue your training program prior to completing the term length. Quitting your program not only lessens your chances of reaching your health goals but also places financial burden on your trainer.

What is your cancellation and rescheduling policy?

All reschedules / cancellations for virtual training sessions must be requested at least 24 hours in advance of the following session to avoid being charged the full rate of the session.

When you cancel a session at the last minute for non-emergencies it not only inconveniences your trainer, it prevents another client from filling your appointment slot in a reasonable amount of time.

Please take the time to coordinate with your trainer at your earliest convenience about upcoming work or personal trips that may affect your training schedule and coordinate virtual training sessions as needed to keep your consistency within the program—we want you to succeed!

What is your refund policy?

Refunds on clothing & accessories must be requested within 30 days of purchase date by contacting us below. If you need to cancel your service subscription, please contact us by below. A refund for services not performed can be given at the coach’s discretion such as financial hardships or unsatisfactory customer service— PLEASE DO NOT GHOST YOUR TRAINER, WE ARE HERE TO HELP!

What is your return policy?

For returns, please contact us as soon as possible in order to help you with the process. Since we currently utilize a third-party company which specializes in On-Demand Printing for our clothing & accessories inventory, please be patient with the process if there are any delays with your return, we appreciate your patronage.